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• ★ ★ ★ ★ ★

  Nothing but professionals. They were very attentive to.our needs. They did not pressure us but worked to help us.

  Added April 25, 2017 by Cindi Moore
• ★ ☆ ☆ ☆ ☆

  Having dealt with this agency, we were struck by how often they made things about them rather than about us, the grieving family. For example:
  1) At the introductory meeting the staff we met with were 20 minutes late.
  2) Every time we had to set another date for something such as finishing paperwork or for spreading the ashes, we were reminded of "how very busy" they all are over at Daniels. (Dear Daniels: There is a more discreet way to say that, but better yet not at all. You want to be careful not to give grieving relatives the impression that they’re merely an afterthought in your busy calendar.)
  3) At our first meeting and then again on the phone later, they actually had the nerve to bring up another family member's future cremation planning. First of all this came up not once but TWICE, even after we said we were not interested. Not only is this timing TACKY and inappropriate to bring up even once, it is also downright predatory, given the vulnerable nature of grief.
  4) They made all of this fuss about whether or not we wanted the disk that comes with the ashes. Let’s be very clear here: The purpose of this disk is for the behind the scenes record keeping of the body being cremated. There is no reason to keep bringing this up as if it should somehow be relevant to the family. Other agencies recognize this and tastefully don't bring the disk up.
  At the memorial we were asked yet again if we wanted this disk. I stated that since it had nothing to do with who my grandma was as a person, we didn't want it. Then the woman actually interrupted me defensively to assure me the disk had everything to do with the deceased. I was so appalled by her attitude and overwhelmed by the day, that I couldn't even explain what I meant - that the disk had nothing to do with the personhood of the relative being honored, and that we were not interested. Her defensiveness made it about her when she had no right to have that attitude. She should have listened instead of becoming defensive.
  5) While we were burying the ashes, the only appropriate thing to do at that time was for the staff member to maintain a respectful silence, or better yet, to give us privacy. Only after interrupting silence with an irreverent joke did the staff member leave.
  
  Overall, to me, this agency gave off the impression of a sales agency, an agency whose employees only care about clients so far as whatever profit they can garner. Their words said one thing, their lack of genuineness said another. If you want a person-centered and respectful funeral agency, I suggest the Neptune Society, who we worked with for a previous family member who passed away, or Natural Burial New Mexico, which is also client and person centered.

  Added February 20, 2017 by Christina Ripp